Terms of Service

Overview Welcome to our online store. By accessing or using our website, you agree to comply with and be bound by these Terms of Service. Please read them carefully before making a purchase. If you do not agree to these terms, you may not use our site.

1. General Terms

  • By placing an order on our site, you agree to provide accurate, current, and complete information.
  • You agree not to use our products for any illegal or unauthorized purpose.
  • We reserve the right to refuse service to anyone for any reason at any time.

2. Products and Pricing

  • Prices for our products are subject to change without notice.
  • We reserve the right to modify or discontinue any product at any time.
  • We make every effort to display the most accurate colors and images of our products. However, we cannot guarantee that your device’s display of any color will be accurate.

3. Order Processing and Shipping

  • Most items will be processed and shipped within 2-3 business days. Some items may take up to 14 business days to ship depending on stock levels.
  • Shipping charges and delivery estimates will be calculated and displayed at checkout.
  • For expedited shipping requests, please contact us at rojo@rojoroach.com with your order number and specific needs.
  • You will receive a shipment confirmation email with a tracking number once your order has shipped.
  • We currently do not offer international shipping and do not ship to P.O. boxes or APO/FPO addresses.

4. Return and Refund Policy

  • Cancellations and refunds are only available before the item has shipped. Once an item has shipped, we do not accept returns or offer refunds.
  • If you receive a defective or incorrect item, contact our customer support within 7 days of receiving the item for assistance. We will provide instructions for returning the item for a replacement or store credit.
  • Items eligible for return due to defect or incorrect shipment must be unused, in the same condition that you received them, and in their original packaging.

5. Privacy Policy

  • Your submission of personal information through the store is governed by our Privacy Policy. Please review our Privacy Policy for more details on how we handle your information.

6. Changes to Terms of Service

  • We reserve the right to update, change, or replace any part of these Terms of Service at any time without prior notice. Any changes will be posted on this page, and the updated terms will take effect immediately.

7. Limitation of Liability

  • Our liability is limited to the maximum extent permitted by law. We shall not be liable for any direct, indirect, incidental, or consequential damages arising from the use or inability to use our services.

8. Contact Information

  • For any questions about these Terms of Service, please contact us at rojo@rojoroach.com.

Thank you for choosing our store. We value your business and strive to provide the best service possible.