Shipping Policy

Overview Thank you for choosing to shop with us! We aim to provide a seamless and timely shipping experience. This Shipping Policy outlines the conditions under which we process and ship orders. By making a purchase, you agree to the terms set forth below.

Order Processing Time

  • Most items will be processed and shipped within 2-3 business days after your order has been placed.
  • However, some items may take up to 14 business days to ship, depending on stock levels and availability.
  • We strive to keep you informed about the status of your order. You will receive an email notification once your order has been shipped.

Shipping Rates and Delivery Estimates

  • Shipping charges for your order will be calculated and displayed at checkout.
  • Delivery times vary based on your location and the shipping method selected at checkout.
  • Please note that delivery times are estimates and not guaranteed. Delays may occur due to unforeseen circumstances such as weather conditions, carrier delays, or high order volumes.

Shipping Methods

  • We offer a variety of shipping methods to meet your needs. Available shipping options will be displayed at checkout.
  • Standard shipping typically takes 5-7 business days for delivery after the item has shipped.
  • Expedited shipping options are available for an additional fee.

Expedited Shipping Requests

  • If you require expedited shipping, please contact us at rojo@rojoroach.com with your order number and specific needs.
  • We will do our best to accommodate your request and provide options for faster delivery.

Shipment Confirmation and Order Tracking

  • Once your order has shipped, you will receive a shipment confirmation email containing your tracking number(s).
  • The tracking number will be active within 24 hours.

International Shipping

  • We currently do not offer international shipping. Orders are shipped within the United States only.

Shipping to P.O. Boxes or APO/FPO Addresses

  • We are unable to ship to P.O. boxes or APO/FPO addresses at this time.

Order Changes and Cancellations

  • If you need to make changes to your order or cancel it before it has shipped, please contact us immediately at rojo@rojoroach.com.
  • Once an order has been marked as shipped, we cannot process changes or cancellations.

Damaged or Lost Packages

  • In the rare event that your package is damaged during transit or lost, please contact us immediately at rojo@rojoroach.com.
  • We will work with the shipping carrier to resolve the issue and ensure you receive your order or a replacement.

Contact Information:

  • For any questions or concerns regarding your order or our shipping policy, please contact our customer support team at rojo@rojoroach.com or call us at [insert contact number].

Updates to This Policy:

  • We reserve the right to update or modify this Shipping Policy at any time without prior notice. Any changes will be posted on this page, and the updated policy will take effect immediately.

Thank you for shopping with us! We are committed to providing you with the best possible service.