Return Policy

Return Policy

Overview Thank you for shopping with us! We appreciate your business and aim to provide the best shopping experience possible. This Return Policy outlines the conditions under which returns and refunds are accepted. By making a purchase, you agree to the terms set forth below.

Refunds and Returns

  1. Pre-Shipment Refunds:

    • If you wish to cancel your order and receive a full refund, please contact us immediately after placing your order.
    • Cancellations and refunds are only available before the item has been shipped.
    • Once an item has been marked as shipped, we cannot process cancellations or issue refunds.

  2. Post-Shipment Returns:

    • We do not accept returns or offer refunds for items once they have shipped.
    • In the rare case that you receive a defective or incorrect item, or if the item arrives damaged, please contact rojo@rojoroach.com within 7 days of receiving the item for assistance. We will provide instructions on how to return the item for a replacement or store credit.

Eligibility for Returns:

  • To be eligible for a return due to a defect or incorrect item, the item must be unused, in the same condition that you received it, and in its original packaging.
  • Proof of purchase, such as an order number or receipt, is required to process any return or replacement request.

Non-Returnable Items:

  • Several types of goods are exempt from being returned. These include perishable goods (such as food, flowers, or plants), intimate or sanitary goods, hazardous materials, or flammable liquids or gases. Good thing I don't carry any of those!
  • Gift cards and downloadable software products are non-returnable.

Refund Process:

  • If your return is approved, we will initiate a replacement or store credit within 5-7 business days of receiving the returned item.
  • Store credit will be issued to your account, and you can use it for future purchases on our store.
  • Refunds to the original method of payment are not available once the item has shipped.

Shipping Costs:

  • You will be responsible for paying for your own shipping costs for returning your item.
  • Shipping costs are non-refundable. If you receive a store credit, the cost of return shipping will be deducted from your credit amount.

Compliance with Terms of Service:

  • This Return Policy is designed to comply with the terms of service of Shopify, Pinterest, and TikTok.
  • By purchasing from our store, you acknowledge and agree to adhere to the return policies of these platforms, ensuring a safe and secure shopping experience for all parties.

Contact Information:

  • For any questions or concerns regarding your order or our return policy, please contact our customer support team at [insert contact email] or call us at [insert contact number].

Updates to This Policy:

  • We reserve the right to update or modify this Return Policy at any time without prior notice. Any changes will be posted on this page, and the updated policy will take effect immediately.

Thank you for shopping with us! Your satisfaction is our priority.